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KMID : 0614820230290030288
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Journal of Korean Academy of Nursing Administration
2023 Volume.29 No. 3 p.288 ~ p.297
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The Impact of Patient-centered Care on the Patient Experience According to Patients in a Tertiary Hospital
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Kim Ji-A
Kim Mi-Young
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Abstract
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Purpose: The purpose of this study was to investigate the relationship between patient-centered care and the patient experience according to inpatients. Additionally, the effect of patient-centered care on the patient experience was explored. Methods: Using a structured-questionnaire, data were collected from 147 inpatients in a tertiary care hospital for the period October 12-24, 2021. Data were analyzed using descriptive statistics, a t-test, ANOVA, Scheffe’s test, Pearson’s correlation coefficients, and a multiple linear regression using SPSS/WIN 26.0. Results: Patient-centered care was positively correlated with the patient experience (r=.66, p<.001), and patient-centered care was found to be a variable affecting the patient experience. Further, explanatory power was assessed at 43%. Conclusion: The results of this study indicate that the provision of individualized care must reflect patient-centered care to ensure a positive patient experience, and nurses should not only perform interventions through medication or nursing processes, but also by listening to and interacting with patients based on their needs.
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KEYWORD
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Inpatients, Patient-centered care, Patient experience
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